Return Policy

Return Policy for 31 Shoe Avenue

Last Updated: August 6, 2024

At 31 Shoe Avenue, we strive to ensure that our customers are completely satisfied with their purchases. If you are unhappy with the product you received, please review our return policy below to understand your options.

1. Damages and Issues

If your order arrives damaged or if there are any issues with the product (e.g., incorrect item, defective merchandise), please contact us within 7 days of receiving your order. To assist you effectively, please provide the following information:

• Order number
• Description of the issue
• Photos of the damaged or incorrect item

We will work with you to resolve the issue promptly, which may include a replacement or refund.

2. Exceptions

While we aim to accommodate all returns, certain items may be non-returnable or have specific return limitations. These include:

• Personalized or custom items: Items that have been customized or personalized cannot be returned unless they arrive damaged or defective.
• Sale items: Items purchased on sale may have different return conditions. Please check the product description for specific return information.

3. Exchanges and Refunds

• Exchanges: If you wish to exchange an item for a different size or color, please contact us within 30 days of receiving your order. Items must be in their original condition and packaging. We will guide you through the exchange process.
• Refunds: Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

4. Contact Information

If you have any questions or need assistance regarding returns, exchanges, or refunds, please reach out to us at:

31 Shoe Avenue
5018 49 Street,
Leduc, AB, T9E 6W8
Email: 31shoeavenuesa@gmail.com
Phone: 780 966 0905